FAQ: Frequently Asked Questions

REFUND POLICY

All refunds must be made at least 14 days prior to the start of the program and will include a $25.00 refund fee. Refunds will be issued to the original method of payment and may take 7-12 business days.

To request a refund please email uvrec@berkeley.edu or call 510-524-4926.

HOW DO I CREATE AN ACCOUNT?

  1. Click the Login link, then choose your affiliation and click the "Continue" button:
    • Select Cal Student, Faculty or Staff to login via CalNet.
    • Select All Others to create a community account if you do not have a CalNet login.
  2. Community users, click the "Create an Account" button.
  3. On the next page enter the required fields, indicated with an asterisk (*):
    • First name and last name
    • Email address. This will be the username for community accounts.
    • For community users only: Enter your password. It must be at least 7 characters.
    • Enter your Preferred Phone number in the format shown.
  4. Click the "Create an Account" button.
  5. Now Login to enroll or shop.

HOW DO I ENROLL?

You can browse our catalog of classes and programs currently available online by choosing the program area of your interest from the navigation links to the left. You will need to login and create an account if you don't already have one.

WHY DO I NEED AN ACCOUNT?

For your security you will need to create an account prior to enrolling in an activity or in order to sign a waiver or submit a required form. If you are a campus affiliate, you can login using CalNet by selecting Cal Student, Faculty or Staff on the login page. If this is your first time visiting, you will be prompted to create an account after you log in. If you do not have a CalNet login, select All Others to login or create your account.